REFUND & RETURNS POLICY

 

Due to the nature of custom photography, all sales are final. Imajine Studios guarantees its work and ensures that the products you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are shipped. All products, including, but not limited to Commissioned Fine Art Portraits, Gallery Wrapped Canvas, USB Digital Images, and Heirloom Albums ordered are considered a custom products and therefore cannot be returned or exchanged unless:

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• a manufacturer defect is evident,

• damaged while in transit,

• or if the order was erroneously processed such as an error was made on the size of the portrait, book, or color/style, compared to the original recorded order.

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If any of the above-mentioned incidents occur, you must contact the studio within 72 hours (3 business days) from the date it was received and provide visible photos or videos of the damage, including packaging if applicable. please contact our Support team here or call the studio at (323) 499-4904. Imajine Studios will restore or replace the defective or damaged Product(s) following a review of the photos/videos submitted (“Damage Review”). When requesting a Damage Review, you expressly acknowledge and agree to the following: a) photos/videos or both of the damage must be received by Imajine Studios within seventy-two (72) hours of the delivery date of the applicable Order by the shipping provider responsible for delivering the order; b) products, when printed, may vary from the Content as displayed on-screen, such as due to how computers display colors. Such deviation between on-screen Content and Physical Products that are not due to printing errors may not be deemed a defect; c) the remedies provided above are your sole remedies for any defective Product, and exclude, to the fullest extent permitted by law, any other remedy available to you (the Client).